Frequently Asked Questions

  • Do you offer free estimates?

    Yes, we offer free estimates for all restoration services. Call (513) 494-4357 to schedule your free assessment for water, mold, or fire damage.

  • What's your emergency response time?

    We promise to respond within one hour of emergency calls. Our team is available 24/7 for immediate water damage and fire restoration response.

  • Do you serve Hamilton and nearby areas?

    Yes, we serve Hamilton, Mason, Lebanon, West Chester, and Liberty Township. Our services are available throughout Southwest Ohio for all restoration needs.

  • Do you work with insurance companies?

    Yes, we coordinate with insurance carriers to streamline claims for fire damage restoration. We also work with homeowners' insurance for efficient storm damage claims.

  • What water damage equipment do you use?

    Our licensed technicians use moisture meters, pumps, and dehumidifiers for full-scale drying and restoration. This ensures mold prevention and structural protection throughout restoration.

  • Is mold testing included after remediation?

    Yes, we include post-treatment testing and prevention guidance after mold remediation. We follow EPA and IICRC standards for safe removal and verification.

  • Do you handle fire and smoke odors?

    Yes, we provide complete smoke, soot, and odor removal using advanced HEPA filtration and ozone deodorization tools for residential and commercial fires.

  • Are you licensed and insured?

    Yes, we are fully licensed and insured for all restoration work including attic restoration. Our certified team adheres to strict Ohio EPA safety regulations.

  • Do you provide full reconstruction services?

    Yes, we provide full rebuilding services including framing, drywall, painting, and finishing. We're familiar with building codes and permitting in Hamilton and Butler County.

  • Can you restore personal belongings after damage?

    Yes, we offer specialized contents cleaning using ultrasonic and ozone treatment methods. We provide secure pack-out, inventory tracking, and return services for salvageable items.

  • Do you handle asbestos removal safely?

    Yes, our certified team safely removes asbestos following strict Ohio EPA regulations. We provide detailed containment and clearance testing to ensure safety post-removal.